Terms of service

Welcome to [PETVORA.SPACE]. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please refrain from using our website.


1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • You have the legal capacity to enter into a binding agreement under applicable Indian law.
  • The information you provide is accurate, complete, and up to date.

2. Account Terms

If you create an account with us, you agree to:

  • Provide accurate and current information.
  • Keep your login credentials confidential.
  • Be responsible for all activities conducted through your account.
  • Notify us immediately of any unauthorized use or suspected security breach.

We reserve the right to suspend or terminate accounts that violate these Terms or are used fraudulently.


3. Pricing and Payment

  • All prices displayed on our website are in Indian Rupees (INR) unless otherwise specified.
  • Applicable taxes, shipping charges, or additional fees will be shown during checkout.
  • We reserve the right to change prices at any time without prior notice.
  • Payment must be completed using the payment methods available at checkout.
  • Orders will only be processed after successful payment authorization.

In the event of a pricing or technical error, we reserve the right to cancel the order and issue a full refund.


4. Product Descriptions

We strive to ensure that all product descriptions, images, specifications, and pricing are accurate.

However:

  • Minor variations in color, size, or appearance may occur due to photography, lighting, or screen settings.
  • We do not guarantee that every product description is completely error-free.
  • We reserve the right to correct errors, inaccuracies, or omissions without prior notice.

5. Order Acceptance

Submitting an order does not guarantee acceptance.

We reserve the right to:

  • Refuse or cancel any order.
  • Limit quantities purchased.
  • Cancel orders suspected of fraud or unauthorized activity.
  • Cancel orders due to inventory shortages, pricing errors, or unforeseen circumstances.

If your order is cancelled after payment has been received, you will receive a full refund.


6. Shipping and Delivery

  • Orders are generally processed within [3- 4 days].
  • Estimated delivery times are provided for convenience only and are not guaranteed.
  • Delivery times may vary due to courier delays, weather conditions, public holidays, or circumstances beyond our control.
  • Customers are responsible for providing accurate shipping information.

We are not responsible for delays caused by incorrect addresses or failed delivery attempts.


7. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Please refer to our dedicated Return & Refund Policy page for:

  • Eligibility requirements
  • Return timelines
  • Refund procedures
  • Exchange options
  • Non-returnable products

8. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product images
  • Text
  • Graphics
  • Website design
  • Icons
  • Videos
  • Trademarks

is the property of [PETVORA.SPACE] or its licensors and is protected under applicable intellectual property laws.

You may not reproduce, copy, distribute, or use any content without prior written permission.


9. Prohibited Uses

You agree not to use this website for any unlawful or prohibited purpose, including but not limited to:

  • Violating any applicable law or regulation.
  • Committing fraud or identity theft.
  • Uploading malicious software or viruses.
  • Attempting unauthorized access to our systems.
  • Interfering with the website's security or functionality.
  • Using automated tools to scrape or collect website data.
  • Misusing customer reviews or impersonating another person.

Violation of these Terms may result in suspension or termination of access.


10. Limitation of Liability

To the maximum extent permitted under applicable law:

  • [PETVORA.SPACE] shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.
  • Our total liability for any claim shall not exceed the amount paid by you for the specific order giving rise to the claim.
  • We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, internet outages, or government actions.

Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.


11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.


12. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for:

  • Their content
  • Privacy practices
  • Availability
  • Products or services offered

Your use of third-party websites is at your own risk.


13. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Any changes will become effective immediately upon posting on this website. Continued use of the website after such updates constitutes acceptance of the revised Terms.


14. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in [Bhopal, Madhya pradesh, INDIA].


15. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Store Name: [petvora.space]
Email: [BUSINESS.PETVORA.CO.IN2008@GMAIL.COM]
Business Hours: [6am to 6 pm]

We will make reasonable efforts to respond to your inquiries promptly.