Refund policy

At [PETVORA.SPACE], your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help with a simple and transparent return and refund process.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The return request must be submitted within [7 days] of receiving your order.
  • The item must be unused, unworn, and in its original condition.
  • The item must be returned with all original tags, packaging, accessories, and any complimentary items included.
  • Proof of purchase (such as your order confirmation or receipt) is required.

We reserve the right to refuse returns that do not meet these eligibility requirements.

Return Timeframe

You may request a return within [13 days] from the date your order is delivered.

Once your return request is approved, please ship the item back within [7 days] of receiving return instructions.

Refund Process

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method.
  • Refunds are typically completed within [3 days] after approval.
  • Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Original shipping charges (if any) are generally non-refundable unless the return is due to our error.

Exchanges

We offer exchanges for eligible items if:

  • You received the wrong product.
  • The product arrived damaged or defective.
  • You require a replacement due to a verified manufacturing defect.

Exchange requests must be made within [7 days] of delivery and are subject to product availability.

If the requested replacement is unavailable, you may choose a refund or store credit, where applicable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within [7 days] of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • Clear photos or videos of the product and packaging
  • A brief description of the issue

After verification, we will arrange a replacement, refund, or another suitable resolution at no additional cost to you.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

  • Products marked as Final Sale or Non-Returnable
  • Gift cards
  • Personalized or custom-made products
  • Perishable goods
  • Hygiene or personal care products that have been opened or used
  • Items damaged due to misuse, improper handling, or normal wear and tear

Return Shipping Costs

  • If the return is due to our error (such as an incorrect, damaged, or defective item), [PETVORA.SPACE] will cover the return shipping costs.
  • For returns due to a change of mind or customer preference, the customer is responsible for the return shipping charges unless otherwise stated.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may be cancelled before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled and must follow the return process outlined above.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Email: business.petvora.co.in2008@gmail.com
Business Hours: [6 am to 6 pm]

Our customer support team will be happy to assist you and ensure your experience with [PETVORA.SPACE]is smooth and satisfactory.